FAQs
Shipping
What are your delivery time?
Our team strives to fulfill and pack orders within 24 to 48 hours. Once packed, the courier will collect the item and ship it within 2 days. Please note that shipping operations are not conducted on holidays or weekends.
How much will shipping cost?
We are pleased to inform you that we provide free shipping services.
Can you provide worldwide shipping?
We regret to inform you that, at present, we only ship within the United States.
Product
How do I return my product?
For all product returns, kindly reach out to us through email at hello@shopmiko.com. We kindly remind you that the return process should be initiated within 30 days from the date of purchase.
How do I care for my product?
We recommend consulting the manual for detailed instructions on how to properly care for your products.
What is a warranty?
All our units come with a one-year warranty, ensuring your peace of mind. Additionally, customers may receive an additional warranty as part of our ongoing promotional offers.
Do you offer extended warranties?
All our units come with a one-year warranty, ensuring your peace of mind. Additionally, customers may receive an additional warranty as part of our ongoing promotional offers.
My Orders
How can I cancel my order?
Please note that it is necessary to initiate the cancellation process before your order details are forwarded to our warehouse. This must be done within 3 hours from the time the order was placed.
What if I receive the wrong product?
A return will be initiated, to initiate the return and ensure the correct item is shipped, please contact us via email at hello@shopmiko.com.
Do you offer exchanges for faulty items?
We offer a one-year warranty on all our units, providing you with peace of mind. This warranty covers any malfunctioning or manufacturer defects. We will proceed with a replacement at no additional cost to you.